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Carrier Contact Information
We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.
Returns and Exchanges
When your order is shipped, in most cases you can track the shipment in Your Orders. When placing an order, remember to correctly enter the address details and the phone number to facilitate delivery. Except for the "Delivery Today" and "Scheduled Delivery" shipping methods, all the others do not provide deliveries in time slots or at a specific time. Any requests won't be accepted.
For more information on costs and shipping methods, see our help page, Shipping Costs and Methods. For information on bulky material, see the Services for large, heavy and bulky items page.
Main Carriers for Shipments in Italy
Deliveries are made throughout the day. Delivery times may vary in some areas, periods of the year, or depending on the shipping option chosen.
If a delivery attempt is unsuccessful, consult the list below to find out if the courier will automatically make a new delivery attempt. In some cases the carrier may not leave notice of attempted delivery.
Main Carriers — Delivery attempts & contacts
Copy this block into an Elementor HTML widget. Phone numbers are clickable on mobile. Links open in a new tab.
| Carrier service | Delivery attempts / policy | Contacts |
|---|---|---|
| Amazon | Five automatic delivery attempts, then storage for 72 hours. | Amazon customer service |
| Poste Italiane | Two automatic delivery attempts, then storage for 10 days. No inventory for miniparcel, scheduled delivery, Locker and collection points. | Poste Italiane |
| GLS | Two automatic delivery attempts, then storage for 10 days. | Tel: 02 98035556 Website: GLS |
| Energo | After two delivery attempts, the order is then returned for a full refund. | Tel: +39 051 03011009 Mon–Fri: 09:00–12:30, 14:00–17:30 |
| Bartolini (BRT) | Two automatic delivery attempts, then storage for 10 days. | Bartolini assistance To check traceability: enter the shipment number in "Customer package ID". |
| SDA | Two automatic delivery attempts, then storage for 10 days. | From landline (Toll-free): 803.160 From mobile and landline: 06.4526.3160 Mon–Sat, 08:00–20:00 Website: SDA |
| DHL | Two automatic delivery attempts, then storage for 10 days. | Tel: 199 199 345 Website: DHL |
| Nexive | Two automatic delivery attempts, then storage for 10 days. | Tel: +39 02 91080530 Website: Nexive |
| Hermes | One automatic delivery attempt, the second on request by contacting the courier. Then stock for 10 days. | Tel: +39 050 8008798 Website: Hermes |
| Sailpost | One automatic attempt, the second on request by contacting the courier. Then stock for 15 days. | Tel: +39 050 800 8790 Website: Sailpost |
| T-GROUP | T-GROUP will make 3 delivery attempts. | Tel: 800030165 09:00–18:00 (1–2pm lunch) Website: T-GROUP |
| UPS | Depending on area: 3 automatic attempts + 5-day storage, or 1 attempt then delivery to UPS access point. Check traceability. | Tel: +39 02 3030 3039 UPS |
| VOC - Vendor Owned Carrier | When seller handles shipping, tracking isn't on Amazon. Follow seller's instructions and use the shipment code on the assigned courier's site. | Contacts depend on the courier used by the retailer. Check "Your Orders" for shipment identification code. |
Other Carriers — Quick contacts
| Carrier | Contacts (phone / website) |
|---|---|
| An Post | Assistance in English: +353 170 576 00 — Website |
| Aramex | Assistance in English: +44 1753 210563 — Website |
| ASENDIA | English / French: +44 845 873 8155 — Website |
| Bpost | French/German/Flemish: +32 22 01 23 45 — Website |
| Chronopost | French/English: +33 969 391 391 — Website |
| CitySprint | English: +44 845 266 8778 — Website |
| Colis Privé | French: +33 805 50 50 10 — Website |
| CORREOS | Spanish/English: +34 902 197 197 — Website |
| Deutsche Post | German: +49 1802 33 33 — Website |
| DHL NL | Dutch/English: +31 880 183 300 — Website |
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